What Is Included in the Installation Fee?
The pier reservation deposit covers the installation fee for basic services, which include:
Included Services
✔ Hardware Assembly & Installation – Setting up and securing your equipment.
✔ Hardware Connections & Cable Management – Organizing and connecting all necessary components.
✔ Guider Focusing – Ensuring the guider is properly adjusted.
✔ Polar Alignment – Precisely aligning the system for accurate tracking.
✔ Custom Machined Pier –
- Each pier is crafted on-site specifically for your system.
- Designed to provide a permanent, rigid connection with no vibration or flex issues.
What Is NOT Included?
The installation fee does not cover time-consuming tasks such as:
❌ Collimation
❌ Tip/Tilt Adjustments
❌ Software Setup
These services fall under advanced tech support, which is billed at $50 per hour.
How to Optimize Your Installation Process
To streamline your installation and reduce setup time, we recommend:
✔ Pre-configuring your system before sending it.
✔ Ensuring your remote PC is fully set up, including:
- Installing remote connection software.
- Enabling Auto Power-On in the BIOS for unattended operation.
✔ Pre-installing ZeroTier on both your home and remote systems to set up your own private VPN configuration. - For setup instructions, refer to our ZeroTier Setup Guide (link to be added).
Have Questions?
If you have any further questions, feel free to contact us! 🚀